Help Center

Welcome to the CDX Technology Support Center.
Here you’ll find helpful resources including FAQs, user manuals,
and software packages designed to keep your systems running at their best.

Frequently Asked Questions (FAQ)

Why won’t my handheld remote charge?

If your handheld remote isn’t charging, the issue may be with the case or connection.

Fix:
Carefully remove the phone from the case and charge the phone directly using a compatible charger.

The Remote App does not change speeds on karts.

The Remote App is not adjusting kart speeds.
If the app shows it is sending speed messages, but the karts are not responding

Fix:
A restart of the remote app can usually fixes this. Click on the settings icon and click on “Restart App”.

My antenna broke, can I replace it with any antenna?

No, you need a specific antenna. Please contact your reseller or inform us. Due to regions specific frequencies are required.

Can I use any type of cable to connect from my tablet to the transceiver?

No, you are required to use a data cable (USB 2.0).

Software

Keep your device running smoothly with the latest software.

Download updates here to ensure you have the newest features, improvements, and security enhancements.

To help us resolve software issues quickly,

please download and install the AnyDesk remote support tool.

This allows our team to securely access your system and provide direct assistance.

User Manuals

Need guidance? Our user manuals provide step-by-step instructions, tips,

and detailed information to help you get the most out of your product.

Still need help?

If you’re unable to resolve the issue using the steps above, our support team is here for you.
Contact us by email at support@cdx-technology.com
Or give us a call at +31 6 141 709 24

We’ll be happy to guide you through the process.